community management. usability and interface design.

A completely amazing (and horrifying) story:
The Persecution of Daniel Lee (An Internet smear campaign nearly destroyed the South Korean star, but he fought back with the only weapon he had: the truth.)
that illustrates this completely amazing book
Crowds and Power by Elias Canetti

“I was doing everything they asked and it was never good enough. That’s when I realized that they weren’t looking for answers, they just wanted to destroy me.”